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Mystery Shopping Services


We are offering all types of mystery shopping fieldwork services in Germany, Austria and Switzerland with our field of trained mystery shoppers.

Please see our presentation to download: Mystery Shopping Fieldwork

Service Check

Implementing the service check, trained observers are used to act as "normal" customers to monitor the processes and procedures used in the delivery of a service.

Store Check

Applying the store check the point of sale is evaluated with a focus on "hard" criteria.

 

Promotion Check

The promotion check allows you to evaluate the efficiency and effectiveness of your promotion campaigns area-wide immediately after their launch. It enables you to take counter mesaures while the campaign is still running. This is a significant advantage compared to traditional promotion controlling tools that evaluate the success after a campaign is over.

Mystery Calling

Mystery Calling is the appropriate instrument to evaluate the capability and performance of call center agents. If real customers witha an existing relationship (e.g. loyalty card) are needed, we can recruit them through our database.



 
 
High quality is important to us throughout the whole process of a mystery shopping project:

Recruiting

  • Mystery shoppers have to elaborate their motivation upon registration (60% fail at this step).
  • Mystery shoppers have to fill out a complex profile after registration.
  • All data provided is cross checked and updated frequently.
  • Mystery shoppers are evaluated after each project.




Design

  • Questionnaires are pre-tested by experienced project managers and mystery shoppers.
  • All mystery research projects are designed and conducted with a substantial focus on reliability, validity and representativeness.
  • Mystery shoppers receive a detailed briefing for every project.
  • Additionally mystery shoppers are trained personally or by phone.

Delivery

  • Results are checked for plausibility by two project managers.
  • Data can be delivered in all known formats.
  • Results can be delivered in a detailed chart report with in-depth analysis.










 
We deliver your myster shopping results in a detailed chart report. Thus, you can easily deduce necessary measures. Furthermore, you can easily integrate the charts into your management presentations. See some examples below. We are able to delive a chart report in your individual corporate design.

 

A detailled Chart Report is beneficial.

  • You will receive meaningful charts instead of pure data that is hard to be interpreted.
  • You can easily integrate the charts into your management presentations.
  • Necessary measurements and actions can be derived easily.
  • You can work with the results without problems.
 
Are you looking for mystery shopping or market research services in Germany, Austria or Switzerland?

Please send us your request and we will be happy to support you.